TERMS OF SERVICE

1. Introduction

Welcome to Dermaviska, a brand owned and operated by Truviska Pharmaceutical Private Limited ("Dermaviska", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of www.dermaviska.com, including all products, services, and features available through the Website.

By accessing or using our Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law to use our Website or purchase our products.

3. Account Registration

You may be required to create an account to access certain features or place an order. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4. Products and Availability

We strive to ensure that product descriptions, images, and prices are accurate. However:

• Product images are for illustrative purposes only.
• Colours may vary depending on your device.
• Product availability is subject to stock.
• We reserve the right to modify, discontinue, or update products without prior notice.

5. Pricing and Payments

• All prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes, as indicated.
• Payments are processed securely through Razorpay.
• We accept UPI, debit cards, credit cards, net banking, and supported digital wallets.
• Cash on Delivery (COD) is currently not available.

6. Orders

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order due to:

• Incorrect pricing
• Stock unavailability
• Suspected fraud
• Payment failure
• Incorrect customer information
• Any other legitimate business reason

If a prepaid order is cancelled by us, an eligible refund will be processed in accordance with our Refund Policy.

7. Shipping

• We currently deliver within India only.
• Estimated delivery time is 3–4 working days.
• Shipping charges range from ₹49 to ₹199, depending on the delivery location.
• Delivery timelines are estimates and may be affected by factors beyond our control.

Please refer to our Shipping Policy for complete details.

8. Cancellation

Orders may be cancelled within 2 hours of placing the order, provided they have not entered processing or dispatch.

Once an order has been processed or shipped, it cannot be cancelled.

9. Returns, Replacements and Refunds

Eligible return or replacement requests must be submitted within 7 days of delivery.

Returns are accepted only in accordance with our Returns, Replacement & Refund Policy.

Opened, used, or tampered products are generally not eligible for return unless required under applicable law or due to a verified manufacturing defect.

10. Product Usage

Our products are intended for external use unless otherwise stated.

Please:

• Read the label and instructions carefully.
• Perform a patch test before first use.
• Discontinue use if irritation occurs.
• Consult a healthcare professional if needed.

Individual results may vary depending on skin type, usage, and other factors.

11. Medical Disclaimer

The information provided on our Website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding any medical or skin-related concerns.

12. Intellectual Property

All content on the Website, including text, logos, product names, images, graphics, designs, videos, and trademarks, is owned by or licensed to Truviska Pharmaceutical Private Limited and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

13. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Upload malicious software or harmful content.
• Misrepresent your identity.
• Infringe the rights of others.
• Interfere with the operation or security of the Website.

14. User Reviews

You may submit reviews or feedback, provided they are honest, respectful, and lawful.

We reserve the right to remove content that is:

• False or misleading
• Offensive or abusive
• Defamatory
• Spam
• Infringing another person's rights

15. Privacy

Your use of the Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal information.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Dermaviska shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Website or products.

Our total liability, where applicable, shall generally be limited to the purchase price of the affected product.

Nothing in these Terms limits any rights that cannot be excluded under applicable law.

17. Force Majeure

Dermaviska shall not be responsible for delays or failures resulting from events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, transport disruptions, or technical failures.

18. Changes to These Terms

We may revise these Terms from time to time.

The updated version will be published on www.dermaviska.com with the revised "Last Updated" date.

Your continued use of the Website after such updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat.

20. Consumer Protection Notice

Truviska Pharmaceutical Private Limited operates in strict accordance with the Consumer Protection (Direct Selling & E-Commerce) Rules under Indian law. We ensure complete transparency regarding pricing, tax breakdown, origin, and product details.

All prices displayed on www.dermaviska.com are in Indian Rupees (INR). Invoices detailing order summaries are issued with every order.

Consumers are entitled to fair resolution of grievances, timely customer support, and redressal for defective or non-conforming items in accordance with our return and refund policies.

21. Intellectual Property Policy

All intellectual property rights in Dermaviska formulations, clinical packaging designs, website architecture, domain names, trademarks, trade secrets, and media content are exclusively owned by Truviska Pharmaceutical Private Limited.

If you believe any content or product listing on our website infringes upon your valid intellectual property rights, please contact our Legal Counsel at dermaviskaconnect@gmail.com with complete documentation.

22. Indemnification

You agree to defend, indemnify, and hold harmless Dermaviska, Truviska Pharmaceutical Private Limited, its directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and legal fees resulting from your breach of our Terms of Service or unauthorized website usage.

23. Electronic Communications

By visiting www.dermaviska.com, sending emails, or placing online orders, you communicate with us electronically. You consent to receive communications from us electronically via email, SMS, WhatsApp, or website disclosures.

24. Payment Terms

All transactions on www.dermaviska.com are processed securely via PCI-DSS compliant payment gateways (Razorpay). We accept major credit/debit cards, UPI, net banking, and authorized digital wallets.

25. Governing Law & Jurisdiction

These terms and all transactions through www.dermaviska.com shall be governed by and construed in accordance with the laws of India. Any legal proceedings or disputes shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat.

26. Copyright & Trademark

© 2026 Truviska Pharmaceutical Private Limited. All rights reserved. All website layout designs, text, graphics, formulation icons, logos, and code are protected under Indian copyright legislation and international copyright conventions.

Dermaviska™ and associated clinical logos are registered or pending trademarks of Truviska Pharmaceutical Private Limited. Unauthorized use of brand names or trademarks is strictly prohibited.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Dermaviska shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our Website or products.

28. Force Majeure

Dermaviska shall not be responsible for delays or failures resulting from events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, transport disruptions, or technical failures.

29. User Content & Reviews Policy

You may submit reviews or feedback, provided they are honest, respectful, and lawful. We reserve the right to remove content that is false, misleading, offensive, abusive, defamatory, spam, or infringing upon another person's rights.

30. Promotional Offers & Discounts

Promotional codes, discounts, and offers issued by Dermaviska are subject to specified terms and validity periods. Offers cannot be combined unless explicitly stated and may be withdrawn at the Company's sole discretion.

31. Grievance Officer Details

In accordance with Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, the contact details of the Grievance Officer for Dermaviska are as follows:

32. Contact Us

For questions regarding these Terms, please contact:

By using www.dermaviska.com, you acknowledge that you have read, understood, and agree to these Terms of Service.